Frequently Asked Questions

Yes. Water will be temporarily shut off during the service line installation step. You’ll be notified in advance, either by door hanger or direct contact from the crew.

Restoration is handled by a separate crew and typically takes place 1–2 weeks after installation. If your yard was disturbed, it is already on the restoration list. If it’s been more than 3 weeks, contact Bentonville Water Utilities to confirm your address status.

No. All work takes place outside. You don’t need to be home during any part of the replacement process.

Our crews aim to minimize disruption and document all impacted areas. If something was missed or not restored properly, contact the Water Utilities Department, we’ll ensure the issue is addressed.

Cloudy water is normal after a temporary shutoff. Simply run cold water from an outside faucet or a bathtub for several minutes to flush your line. The water remains safe to use.

Yes. This project is one of several infrastructure investments made possible by the recent rate adjustment. Funds are being used to repair confirmed system leaks and strengthen long-term service reliability.

Most properties will see utility marking, boring, service line replacement, and restoration take place over a span of 2–3 weeks. Each step is completed by a different crew and may occur on separate days.

Bentonville Water Utilities has used advanced detection tools to locate thousands of underground leaks, many in residential service lines. This project is a focused effort to repair known issues and reduce costly water loss.