Frequently Asked Questions

The account number is the Customer ID hyphen Location ID with no additional characters or spaces before or after.

Our physical address for Utility Billing is 1000 SW 14th Street.

After you have service for twelve months, you can choose to sign-up for the City’s Average Billing Program.

Your bill is based off of consumption during the indicated billing period. Please review each service for increases in consumption. Call our office at 479-271-3100 for additional information.

The electric portion of your utility bill includes a line item for the Power Cost Adjustment (PCA). The PCA changes monthly, it is important to understand it is not due to a change in your electric rates, but due to the changing costs of the fuel used to generate the electricity you use that is charged by the Utility’s power provider. These costs are passed through to the customer and the utility does not make additional revenue from the PCA.

An estimated portion of the fuel cost is included in the electric rates, however as the costs to produce and supply energy, primarily driven by the variability in the cost of fuel, the PCA ensures the full cost is to provide electricity is recovered. Fuel costs for the various power plants that service Bentonville include, coal, lignite and natural gas which can increase or decrease with the market.

No, utilities across the nation have a PCA to account for the variability in the costs. It may have different names like energy charge, fuel cost adjustment, wholesale power cost adjustment, etc. but they all are intended to accomplish the same result.

We have a number of energy saving tips on our website at: http://www.bentonvillear.com/252/Tips.

Extensions may be requested once every three months by calling 479-271-3100. Payments scheduled online for a future date will not act as an extension or prevent a disconnection.

Should you need a cart repaired or to report your cart missing, please contact Republic Services directly at 479-855-4226.

Call Republic Services directly at 479-855-4226 to schedule the collection. You can have one large item a week collected.

View and pay your bill at www.invoicecloud.com/bentonvillear.

You will need your account number and last name. Please note your first bill must generate before registration can take place. Click here for registration instructions.

Any amount past due is subject for disconnection eleven calendar days after the original due date. The due date on the current bill only applies to the Total Current Charges.

Payments made after 8:00 a.m. on the day of disconnection may not stop a disconnection from taking place. If disconnection takes place, additional fees will be required to reconnect service. For more information, to stop a disconnection, or to reconnect service, please call 479-271-3100.