Utility Billing & Collections

Overview

The Utility Billing Department’s mission is to accurately record, bill and collect payments for the City's utility services. The meter staff collects reads for more than 57,000 electric, water and irrigation meters each month. The billing team uses those readings to create the utility bills for nearly 30,000 utility accounts each month.

In addition to creating the utility bills each month, the department processes requests from customers to establish new utility service, as well as transfer or terminate services within the City of Bentonville, answer customer inquiries, and process payments for utility accounts.

Paying Your Bill by Phone

You can pay your bill by phone anytime. Call 479-271-3100 and choose option 1. You will need your utility account number and a Visa, Master Card, or Discover to make a payment.